Global Convergent Billing System for Telecom Market Size By Solutions (Customer Relationship Management, Settlement and Payment Management), By Services (Consulting Services, Managed Services, & Customization Services), By Deployment Mode (Cloud, & on-premise), By Geographic Scope And Forecast

Convergent Billing System for Telecom Market Size and Forecast

Convergent Billing System for Telecom Market size was valued at USD 13.17 Billion in 2024 and is projected to reach USD 74.2 Billion by 2031, growing at a CAGR of 22% from 2024 to 2031.

Owing to the increasing use of telecom services by people across the globe, the global convergent billing system for the telecom market is expected to witness momentous growth. Additionally, innovation of a single billing platform provides benefits of viewing all products and services under one roof, which is further expected to catalyze the rate at which global convergent billing system for the telecom market was predicted to grow. The Global Convergent Billing System for Telecom Market report provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market.

Global Convergent Billing System for Telecom Market Definition

A convergent billing is the amalgamation of all service charges into a single customer invoice and a combined view of the customer. It also provides an efficient technique to consolidate all billing tasks and provide more transparency in the billing process. It aids in providing a holistic view of the customer in real-time, which facilitates bundling and discounting services, keeping the customers at the highest priority. The customer receives a unified bill and makes a single payment for all the services and products they have opted for. The customer can approach the company and extract details about the bill and the charges they levied for the respective services. It is also a real-time online charging system (OCS) for any specified service type and eases the development of modern business models in tandem with partners, which is a crucial element in order to make a flourishing business in the digital world.

Further, a convergent billing system is a high capacity, flexible and service-agnostic telecom billing data management system, which can be further utilized by service providers to monetize services ranging right from conventional telecommunications up to modern digital services. This sort of billing system enhances business efficiency by making use of one accurate tool for billing, online charging, rating, invoicing, and collecting regardless of customer, market, or service types. It can also extend discounts or new prices ranging from simple to highly complex algorithms. It also fastens and simplifies billing processes. They are also user-friendly and support a flexible flow of mass processes like rating, invoicing, printing with validations, and checks that can be executed after each stage of the billing procedure.

Global Convergent Billing System for Telecom Market Overview

Owing to the increasing use of telecom services by people across the globe, the global convergent billing system for the telecom market is expected to witness momentous growth. Additionally, innovation of a single billing platform provides benefits of viewing all products and services under one roof, which is further expected to catalyze the rate at which global convergent billing system for the telecom market was predicted to grow. Moreover, the use of such technology has helped operators to enhance the quality of their services and mitigated the time needed to advertise new services, in turn, promoting the growth of the market. Also, this technology has enhanced customer service with real-time billing to customize the telecom experience, which is further expected to add significant traction to the growth of the market.

The rising number of mobile subscribers, soaring demand for high-speed data connectivity, and the growing demand for value-added managed services are the other potential factors that are propelling the growth of the market. In current time, the customers favour Over-The-Top (OTT) channels for a variety of reasons, among which the number of viewing options, and the pricing offered are the most prominent ones. Switching to UCaaS from older communications equipment can provide significant cost savings. The provider hosts the equipment at their facility and provides access to the service through the cloud. Thus, the reduction of the overall cost is expected to further boost the growth of the market. the adoption of cloud computing as a technology and a paradigm for the new era of computing has definitely become popular and appealing within the enterprise and service providers. It has also majorly spread among end-users, which more and more host their personal data to the cloud. For what concerns scientific computing, this trend is still at an early stage. The European market for cloud computing is growing rapidly.

Also, the upsurge in the number of phone users across the globe is further expected to add momentum to the growth of the market. Additionally, it has also eased the promotion and marketing techniques for the launch of new products. This is another factor that is expected to propel the growth of the market. Also, with the outbreak of COVID-19, there has been a spike in the time and telecom services used, which has further furnished demands for a convergent billing system. In addition to this, communication service providers are shaking hands with over-the-top service providers and heavily investing in the latest infrastructure to gain a competitive edge over their counterparts, in turn, propelling the growth of global convergent billing systems for the telecom market. However, a lack of compatibility between conventional systems with the converged networks is expected to negatively influence and further hamper the growth of the market.

However, today it’s likely outdated legacy billing platforms are hindering more business operations than they are supporting. Legacy billing systems come with a range of drawbacks such as the older they are, the more trouble they can cause. For starters, many of them are built on outdated technology that no longer integrates with newer systems, this means the pairing of an old billing platform with a new CRM, for example, maybe a no-go. This can lead to redundancies in data input, gaps in processes, and a huge hit to back-office efficiency. Moreover, the older these systems get, the more maintenance they need just to stay up and running. Furthermore, at a certain point, the cost of maintenance in both IT support and lost opportunities from time offline starts to outweigh the cost of replacing the system.

Global Convergent Billing System for Telecom MarketSegmentation Analysis

The Global Convergent Billing System for Telecom Market is segmented on the basis of Development Mode, Services, Solutions, and Geography.

Convergent Billing System for Telecom Market, By Solutions

• Customer Relationship Management• Settlement and payment management• Voucher management• Mediation• Others

On the basis of Solutions, the Global Convergent Billing System for Telecom Market has been segmented into Customer Relationship Management, Settlement and Payment Management, Mediation, Voucher Management, Others. Customer Relationship accounted for the largest market share and is projected to grow at the highest CAGR of 22.82%. during the forecast period. The telecom business has become more customer-centric than ever before. The customer experience is the strongest focus as it becomes the most efficient weapon in the constant fight for customers and holds the largest market share of 33.91% in the solutions segment. The operator’s billing platform should support the customer-centric approach, by enabling the creation of convergent offers and personalized services. The operator should be able to provide any combination of services in a bundle and constantly improve the customer experience. Customer data becomes a valuable asset that should be leveraged through up-selling and cross-selling. The customer relationship management segment accounted for the largest market share as the telecom end-use industry has now become more customer-centric and the major market players are focusing on retaining their existing customers.

Convergent Billing System for Telecom Market, By Services

• Consulting Services• Managed Services• Customization Services

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On the basis of Services, the Global Convergent Billing System for Telecom Market has been segmented into Consulting Services, Managed Services, Customization Services. Consulting Services accounted for the largest market share and is projected to grow at the highest CAGR of 22.14%. during the forecast period. Consulting services are advisory services that help customers assess different technology and methodology strategies and, in doing so, align their network strategies with their business or process strategies. The consulting services segment is expected to hold the largest market share also consulting services support customers’ IT initiatives by providing strategic, architectural, and operational, and implementation planning related to their networks. Strategic planning generally includes advisory services that help clients assess their network requirements and formulate system implementation plans.

Convergent Billing System for Telecom Market, By Deployment Mode

• Cloud• On-premise

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Based on Deployment Mode, the market is bifurcated into Cloud, On-premise. Cloud accounted for the largest market share in 2020 and is projected to grow at the highest CAGR of 22.92%. during the forecast period. Most of the companies typically use cloud-based computing to increase capacity, enhance functionality, or add additional services on demand without having to commit to potentially expensive infrastructure costs or increase/train existing in-house support staff. Cloud-based applications are designed and deployed specifically for cloud environments. Cloud-based has a shared instance hosted in the cloud with different tenants. The cloud-based segment is expected to have growth due increasing adoption of micro-services in 5G billing. The cloud-based services offer enhanced real-time experience to consumers, which helps them to view the bills as well as track service records.

Convergent Billing System for Telecom Market, By Geography

• North America• Asia-Pacific• Europe• Rest of the World (RoW)

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On the basis of Regional Analysis, the Global Convergent Billing System for Telecom Market is classified into North America, Europe, Asia Pacific and Rest of the world. Asia Pacific accounted for the largest market share and is projected to grow at a CAGR of 23.34% during the forecast period. With growing demands from the development in the Chinese Telecommunication Industry and technological advancements across the other countries Asia Pacific countries such as Japan, India, thereby, the market is growing in the region. The region is one of the leading and fastest-growing economies in the global market. The mobile internet penetration across Asia-Pacific had been increased by 18% in 2018 since 2014 and accounted for 56%, according to the Global System for Mobile Communications Association, 2019. Furthermore, around 93% of the Asian-Pacific population is using a 4G internet connection, on the other hand, over 96% of the population is using 3G network services.

Key Players

The “Global Convergent Billing System for Telecom Market” study report will provide valuable insight with an emphasis on the global market. The key players operating in the are ALE International, AMDOCS, Huawei Technologies Co., Ltd., IBM Corporation, Elitecore Technologies Pvt. Ltd., SAP SE, Redknee Solutions Inc., and others.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players.

Key Developments

• SAP launched SAP Convergent Charging 2020 FPS, a UX renovation to provide a best-in-class, consistent, and modern user experience to its customers through the adoption of the SAP Fiori user experience design.

Report Scope