Global Unified Communications Market Size By Product (Cloud-based, On-premise), By Application (Enterprises, Government), By Organization Size (Small And Medium Enterprises (SMEs)), By Solution (Instant And Unified Messaging, IP Telephony), By Geographic Scope And Forecast

Unified Communications Market Size And Forecast

Unified Communications Market size is growing at a moderate pace with substantial growth rates over the last few years and is estimated that the market will grow significantly in the forecasted period i.e. 2021 to 2028.

Increased adoption of the Internet of Things (IoT) has enabled organizations to integrate devices & data with analytical IoT tools resulting in an autonomous work environment. This is expected to fuel the Unified Communications Market over the predicted years. The Global Unified Communications Market report provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market.

Global Unified Communications Market Definition

Unified communication solutions help organizations provide their employee’s real-time unified access to interaction through the integration of multiple communication platforms. Services include conferencing, messaging, data sharing, and phone communications from several devices. Integration of AI i.e. Artificial Intelligence with these solutions has greatly aided organizations in realizing their digital transformation goal. These systems are the need of the hour in the global corporate sector.

Global Unified Communications Market Overview

Increased adoption of the Internet of Things (IoT) has enabled organizations to integrate devices & data with analytical IoT tools resulting in an autonomous work environment. This is expected to fuel the Unified Communications Market over the predicted years. Also, the need to reduce the cost of administrative processes & the increased market for cloud solutions supplement the market growth across various industry domains expect a boost to the market in the coming years. Additionally, the rising need for mobility is predicted to fuel the market during the forecasted period.

Global Unified Communications MarketSegmentation Analysis

The Global Unified Communications Market is Segmented on the basis of Product, Application, Organization Size, Solution, and Geography.

Unified Communications Market, By Product

• Cloud-based• On-premise

Based on Product, the market is classified into Cloud-based and On-premise. the cloud-based segment is expected to hold the largest market share as it allows users to access applications on a real-time basis.

Unified Communications Market, By Application

• Enterprises• Government

Based on Application, the market is bifurcated into Enterprises and Government. the enterprise segment is anticipated to grow with the highest CAGR due to the increasing adoption of UC across enterprises to offer web conferencing, communication tools, and collaboration portals.

Unified Communications Market, By Organization Size

• Small and Medium Enterprises (SMEs)

Based Organization Size, the market is bifurcated into Small and Medium Enterprises (SMEs).

Unified Communications Market, By Solution

• Instant & Unified Messaging• IP Telephony• Audio & Video Conferencing• Others

Based on Solution, the market is bifurcated into Instant & Unified Messaging, IP Telephony, Audio & Video Conferencing, and others.

Unified Communications Market, By Geography

• North America• Europe• Asia Pacific• Rest of the world

Based on regional analysis, the Global Unified Communications Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. The largest share in the market will be dominated by North America owing to the growing popularity of BYOD solutions and high adoption rates of advanced technologies in this region.

Key Players

The “Global Unified Communications Market” study report will provide valuable insight with an emphasis on the global market. The major players in the market are DialMyCalls, Mitel MiCloud Connect, Vonage, Bandwidth, Hubgets, ShoreTel, and Kallu. cc. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

Key Developments

Partnerships, Collaborations, and Agreements

• In August 2021, Avaya Inc. which is a specialized company in cloud communications and workstream collaboration solutions has announced a partnership with Microsoft Corporation which is engaged in the development and support of software, services, devices, and solutions. The aim of this partnership is to develop a robust set of joint cloud communications solutions in order to enhance the future of customer and employee experience.

• In August 2021, Cisco Webex which develops and sells web conferencing and videoconferencing applications has collaborated with Spectrum Enterprise which is a part of Charter Communications Inc. The aim of this collaboration is to launch Unified Communications (UC), which provides an all-inclusive solution in order to integrate the services and voice calling provided by Spectrum Enterprise with next-generation meeting messaging, content management, and app-based capabilities of Webex.

Mergers and Acquisitions

• In January 2020, Blueface which is a technology provider and a pioneer in unified communications solutions has been acquired by Comcast Corporation which is a media and technology company. The acquisition will be beneficial for Comcast as it will have Blueface’s proprietary and fully customizable cloud voice unified communications platform in its portfolio of business-grade solutions. In addition, it will provide businesses the ability to communicate and collaborate seamlessly across the globe.

• In April 2020, BlueJeans Network which is a provider of interoperable cloud-based video conferencing services has been acquired by Verizon Communications Inc. which is a leading provider of communications, technology, information, and entertainment products. The acquisition is aimed at expanding the immersive unified communications portfolio of Verizon.

Product Launches and Product Expansions

• In September 2019, the first European cloud-based UC services has been launched by Panasonic Corporation, formerly Matsushita Electric Industrial Co. Ltd which is a leading manufacturer of electric and electronic products in France and Spain. Before the launch, it partnered with Blue Face Ltd. which is a UCaaS solution provider, in order to develop UC solutions.

• In July 2021, a new BlueJeans Meetings feature for iOS, iPad, and Android has been released by Verizon Communications Inc. which is a leading provider of communications, technology, information, and entertainment products. It is released in order to support the reality of today’s mobile workforce.

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