Global Contact Management Software Market Size By Type (On-premise Contact Management Software, Software-as-a-service (SaaS) Contact Management Software), By Application (Small-Medium Businesses, Large Enterprises), By Geographic Scope And Forecast

Contact Management Software Market Size And Forecast

Contact Management Software Market size is growing at a moderate pace with substantial growth rates over the last few years and is estimated that the market will grow significantly in the forecasted period i.e. 2022 to 2030.

The industry is driven by growing demand for Software as a Service (SaaS) in the deployment of customer relationship management (CRM) suites and solutions. The Global Contact Management Software Market report provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market.

Global Contact Management Software Market Definition

Contact management is the process of storing, organizing, and monitoring data regarding your customers, prospects, and sales leads. Contact management is the process of recording contact information and monitoring interactions between a business and its contacts. Such systems have gradually morphed into a component of customer relationship management (CRM) systems, which enable businesses to improve sales and service levels by utilizing a broader range of data. CRM systems that can track everything from customers and sales leads to marketing campaigns and sales team performance have absorbed and supplanted contact management tools and programs.

CRM systems can monitor everything from customers and sales leads to marketing campaigns and sales team performance. Close., HubSpot CRM., Pipedrive., Redtail CRM., and Salesforce CRM are among the top Contact Management Software on the market. So that your sales team does not lose a lead by contacting them out of order or providing outdated information that confuses the client, HubSpot CRM provides simple activity logging so you can see where each of your contacts stands in the sales funnel. Pipedrive is a simple-to-use software with a dashboard that displays all of your contacts and the next steps to take.

Typically, the Contact Management Software Market enables you to create entries for each of your contacts. This may include a name, telephone number, email address, or business name. The tools organize this information so that it is simple to locate the entries again. The data may be searchable as well. Contact Management Software Market can also offer features such as tracking interactions between customers and businesses, as well as some scheduling capabilities, such as the ability to schedule client meetings in a calendar.

Global Contact Management Software Market Overview

The growth drivers for the market are the growing demand for Software as a Service (SaaS) in the deployment of customer relationship management (CRM) suites and solutions. More mature customer service, an engagement that is done automatically, a better customer experience, and digital operations that are getting bigger. The development of cloud computing technology and the availability of various service models such as Software as a Service (SaaS), Platform as a Service (PaaS), and Infrastructure as a Service (IaaS) are anticipated to drive market growth over the forecast period. According to the SoftClouds CRM Cloud Survey Report, approximately 82% of businesses use customer relationship management systems for sales reporting and sales process automation.

The senior executives of various organizations seek access to customer data, actionable insights on unstructured datasets, and efficient tools for managing them. Over the forecast period, the industry-wide effort to deliver better content and the shift from push marketing to pull marketing are likely to stimulate market growth. Recognizing the benefits of CM software, businesses have been pouring money into improving customer relationship management. Trends such as integrating social media with CM software and hosted CRM software have also contributed to the market’s growth. The restraints for the market growth are expensive apparatus requirements. Whereas the opportunities are High operational efficiency and less operational cost of the CM software

Global Contact Management Software Market Segmentation Analysis

The Global Contact Management Software Market is segmented on the basis of Type, Application, And Geography.

Contact Management Software Market, By Type

• On-premise Contact Management Software
• Software-as-a-service (SaaS) Contact Management Software
• Cloud-hosted Contact Management Software
• Online (Web-based) Contact Management Software

Based on Type, The market is bifurcated into On-premise Contact Management Software, Software-as-a-service (SaaS) Contact Management Software, Cloud-hosted Contact Management Software, and Online (Web-based) Contact Management Software. Cloud-hosted Contact Management Software is expected to have the highest CAGR and will be the largest contributor to the Contact Management Software Market, owing to the growing demand for solutions that assist sales and marketing teams on the go. Large and small businesses alike are driving demand for SaaS because it offers numerous benefits such as cost flexibility, mobility, and almost no hardware cost. Concerns about security and privacy have been identified as major impediments to cloud deployment.

Contact Management Software Market, By Application

• Small-Medium Businesses
• Large Enterprises

Based on Application, The market is segmented into Small-Medium Businesses and Large Enterprises. Large Enterprises have the most market share because they have big marketing and IT budgets and have to deal with a lot of data. Also, the use of big data with artificial intelligence and machine learning is expected to improve customer relationship management solutions in many different industries.

Contact Management Software Market, By Geography

• North America
• Europe
• Asia Pacific
• Rest of the world

On the basis of Geography, The Global Contact Management Software Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. The regions of North America and Europe are dominating the Global Market with the highest market stake and are expected to grow significantly and dominate the Global Contact Management Software Market throughout the forecast period.

During the forecast period, the Asia-Pacific region is expected to grow at the highest CAGR. This is because countries like China and India are becoming more and more important. In the coming years, the demand for customer relationship management solutions in the region is likely to be driven by the growth of e-commerce in these economies.

Key Players

The “Global Contact Management Software Market” study report will provide valuable insight with an emphasis on the global market. The major players in the market are SugarCRM, Maximizer CRM, Infusionsoft, Insightly, OfficeClip, Freshsales, HubSpot Sales, InfoFlo, Teamgate, Google Contacts. 

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight to the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

Key Developments

• In February 2020, Freshstack is unified customer management (CM) offering for customer support, sales, and marketing teams at startups. This is part of Freshworks’ efforts to get more young, fast-growing customers.

Report Scope

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Reasons to Purchase this Report

• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors• Provision of market value (USD Billion) data for each segment and sub-segment• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions and acquisitions in the past five years of companies profiled• Extensive company profiles comprising of company overview, company insights, product benchmarking and SWOT analysis for the major market players• The current as well as the future market outlook of the industry with respect to recent developments (which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions• Includes an in-depth analysis of the market of various perspectives through Porter’s five forces analysis• Provides insight into the market through Value Chain• Market dynamics scenario, along with growth opportunities of the market in the years to come• 6-month post-sales analyst support

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