Global Case Management Market Size By Component (Software, Services), By Delivery Mode (Cloud-Based, On-Premise), By End User (Large Enterprise, SMEs), By Application (Service Request, Incident Management, Investigation Management), By Vertical (Healthcare, Government, Banking), By Geographic Scope

 Case Management Market Size And Forecast

Case Management Market size was valued at USD 7531.67 Million in 2024 and is projected to reach USD 16381.15 Million by 2031, growing at a CAGR of 10.2 % during the forecast period 2024-2031.

The healthcare sector has been prominently driving the demand for the case management driving its overall market spontaneously on account of its sectorial growth and adoption of case management principles to streamline the patient complaints, queries, or issues in a timely manner. The Global Case Management Market study provides an outlook on the development of the market in terms of revenue throughout the prognosis period. The Global Case Management Market report provides a holistic evaluation of the market. The report comprises various segments as well as an analysis of the trends and factors that are playing a substantial role in the market.

Global Case Management Market Definition

Case management (also known as advanced, dynamic, or adaptive case management) is the management of all relevant data, occasions, and work related to a case, with the case itself at the core and workflows, partnership, analytics, procedures, activity/content history, and other information-related case aspects organised around it. Case management refers to a variety of domains in which cases, which are often associated with an individual, must be managed and optimised. Case management is always a team effort.

It is a developing approach that focuses on the digitalization and optimization of processes, information that is taken from different sources and across multiple phases of case handling, actions taken across various probable instances, and a vital role for knowledge workers. The precise meaning of case management varies depending on the context, for instance, information management, healthcare, legal work, insurance, or any other subject wherein cases occupy centre stage. Businesses are continually confronted with an increasing number of unplanned and ad hoc, dynamic events that are classified as cases, such as customer escalations, process exclusions, frauds, erroneously credited payments, and refusal of legible health claims.

These are unstructured cases, and business process management (BPM) are generally incompetent and constrained in dealing with them. In the long run, the presence of these incidents in the organisation has the potential to impact productivity, limit profitability, and cause liability in longer run. As a result, organizations worldwide are implementing case management solutions to collaborate and respond to real-time opportunities as well as unexpected situations, all while abiding to regulatory standards by handling case-related information, communications, and documents, through the design of semi-structured and dynamic processes.

Global Case Management Market Overview

In recent years, the rising technological innovations, increased public and private investment with an overall expansion of the medical facilities have expanded the medical sector. Along with these trends, rising ageing patient populations, increasing prevalence of the chronic diseases and drug resistant bacteria have put a greater strain on the healthcare systems globally. A case in the healthcare setting may involve a number of things, scheduling, paperwork, billing, and other planned and unplanned activities, from the appointment, to the check-up to treatment to insurance claims, to the any pertaining issues relating to these stages.

Healthcare providers are utilizing technology to simplify these processes and make them more efficient. They utilize the technology to improve a wide range functions such as registering and maintaining patient information, handling prescriptions, tracing diagnoses, and observing the overall patient lifecycle process of correlating with patients in clinical settings. Already, the demand for the automated case management tools is expected to be further driven by the adoption of the AI and automation in the sector. As case management has traditionally revolved around resolving customer-oriented issues. Its adoption the banking industry has been smoother and faster. The case management functions such as Incident Management, Investigation Management, Fraud Detection and Anti-Money Laundering has provided the banking industry to improve their workflow while minimising frauds and other losses. Case management technologies are now used by banks in more complicated decision-making procedures.

The growth of the case management market is largely limited by the limited awareness regarding the case management solutions among the organizations from a variety of sectors such as travel, government, education, media and entertainment, energy, and utilities, among others. The concept though is not new, the automations and digitalization of the case management has grown in recent years, making it a niche market. A wide range of organizations are is slowing progressing in adopting digital solutions for automating their products. It has hindered the progressive adoption of the market. Though the North America and Europe are a strong regions where the case management tools are largely used, the industries in the Asia Pacific region are also growing at a faster rate, providing a greater opportunity for the growth of the market. Economies of the Asia Pacific, such as India, China, Thailand, and Korea are growing at a speedier rate, with sectors such as IT, Manufacturing, BFSI, Education, Telecom, and Retail.

Market Attractiveness

The image of market attractiveness provided would further help to get information about the region that is majorly leading in the global Case Management Market. We cover the major impacting factors that are responsible for driving the industry growth in the given region.

Porter’s Five Forces

The image provided would further help to get information about Porter’s five forces framework providing a blueprint for understanding the behavior of competitors and a player’s strategic positioning in the respective industry. The porter’s five forces model can be used to assess the competitive landscape in global Case Management Market, gauge the attractiveness of a certain sector, and assess investment possibilities.

Global Case Management Market Segmentation Analysis

The Global Case Management Market is bifurcated on the basis of By Component, Delivery Mode, End-User Vertical, Application, and Geography.

Case Management Market, By Component

• Airport Equipment
• Remote Tower Modules
• Network Solutions

Based on Component, the market is segmented into Airport Equipment, Remote Tower Modules, and Network Solutions. Software accounted for the largest market share in 2021. Case management is a software-based approach to helping people accomplish daily work and automating work from end to end. Case management is a major component of building business applications. On an enterprise level, it manages complex human and machine work from start to finish, deliver and drive outcomes that businesses and their customers demand.

Case Management Market, By Delivery Mode

• Cloud-Based
• On-Premise

Based on Delivery Mode, the market is segmented Cloud-Based, and On-Premise. Cloud-Based accounted for the largest market share in 2021. By managing different cases on cloud-based software, law firm’s lawyers and paralegals can access key case information faster and with more flexibility. Cloud-based case management gives businesses fast and flexible access to the latest versions of key case files. This certainly saves time spent on searching for files, further reducing the risk of losing a file, owing to the cloud’s built-in backup system.

Case Management Market, By End-User

• Large Enterprise
• SMEs

Based on End-User, the market is segmented Large Enterprise, and SMEs. Large Enterprise accounted for the largest market share in 2021. Large enterprises usually control and manage complex systems and software, collecting a vast amount of data, leading to increased focus on managing large volumes of enterprise data is a leading factor that has boosted the adoption of case Management Software in large enterprises.

Case Management Market, By Vertical

•  Healthcare
• Government
•  Banking, Financial Services and Insurance
•  IT and Telecom
• Non-Profit Organizations
• Others

Based on vertical, the market is segmented into Healthcare, Government, Banking, Financial Services and Insurance, IT and Telecom, Non-Profit Organizations, and Others. Healthcare accounted for the largest market share in 2021. Demand for healthcare medical case management services is expected to grow significantly across the globe by the end of this decade. However, currently, the demand is only expected to be observed in the developed economies. The lack of awareness in the underdeveloped economies is majorly hindering the growth of the case management solution and services industry. The proliferation of technology is majorly changing the healthcare industry landscape.

Case Management Market, By Application

• Service Request
• Incident Management
• Investigation Management
• Fraud Detection and Anti-Money Laundering
• Legal Workflow Management

Based on Application, the market is segmented Service Request, Incident Management, Investigation Management, Fraud Detection and Anti-Money Laundering, and Legal Workflow Management. Service Request accounted for the largest market share in 2021. Service requests usually require a balance of control and facilitation to ensure both consistency and efficiency. Service requests usually involve multiple roles, and when cases are handed off, continuity must be insured. They don’t often involve a lot of information or require a lot of steps to reach fulfillment. Some steps can be automated, for instance, with pre-approval when the request complies with a pre-established condition. The main purpose of service request management is to support the agreed quality of service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner.

Case Management Market, By Geography

• North America
• Europe
• Asia Pacific
• Latin America
• Middle East and Africa

On the basis of Geography, the Global Case Management Market is classified into North America, Europe, Asia Pacific, and the Rest of the world. North America accounted for the largest market share in 2021 followed by Europe. The U.S. is a significant market for medical case management services and this can be attributed to the massive healthcare infrastructure in the nation. The demand for medical case management services in the U.S. is more due to the rising need for healthcare management, the prevalence of diseases, the complex nature of the healthcare system, and high spending potential of the patients. In North America region, the U.S. market is dominant in terms of size as well as revenue. The demand for personal medical case management services is expected to see a rise in the nation.

Key Players

The “Global Case Management Market” study report will provide valuable insight with an emphasis on the global market including some of the major players Appian, Ains, Dell Technologies, SS&C Technologies, INC., IBM, Kofax, Tyler Technologies, Newgen Software, Pegasystems, and Pulpstream.

Our market analysis also entails a section solely among others. Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide insight to the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

Key Development

• In February 2022, IBM, announced it has acquired Sentaca, a leading Telco consulting services and solutions provider. The acquisition will accelerate IBM’s hybrid cloud consulting business, adding critical skills to help communications service providers (CSPs) and media giants modernize on multiple cloud platforms, innovate, and transform their businesses.
• In January 2022, Appian APPN, announced the availability of Appian Process Mining. Appian Process Mining has been termed as the easiest way to identify and address workflow bottlenecks. Through this process, mining organizations will be able to identify process inefficiencies as well as design and automate those flawed workflows in a unified platform. With the addition of native process mining to its list of offerings, Appian will deliver the most complete low-code platform in the world.
•  In January 2022, • Kofax, announced the latest release of Kofax TotalAgility, Kofax’s intelligent automation platform. Kofax delivers the only platform with content intensive document capture, business process and dynamic case management, RPA task automation, the generation of personalized communications with or without embedded e-signature capabilities and analytics for monitoring and reporting workflow performance delivered on premise or via the Kofax Cloud or an organization’s cloud of choice. The new release makes it easier for professional and citizen developers to quickly develop, deploy and manage automated workflows, helping organizations deliver a superior customer experience and optimize internal processes.
•  In November 2021, Gemspring Capital, a middle-market private equity firm, is pleased to announce that an affiliate has acquired a majority interest in AINS Inc. (“AINS”), a provider of case management software and IT services, primarily for government customers. With this partnership AINS, is looking forward to continuing to grow its product portfolio and customer base through expansion of its go-to-market, implementation, and support organizations.

Ace Matrix Analysis

The Ace Matrix provided in the report would help to understand how the major key players involved in this industry are performing as we provide a ranking for these companies based on various factors such as service features & innovations, scalability, innovation of services, industry coverage, industry reach, and growth roadmap. Based on these factors, we rank the companies into four categories as Active, Cutting Edge, Emerging, and Innovators.

Report Scope