Global Telecom Operations Management Market Size By Service Type (Managed Services, Operations And Maintenance), By Software Type (Resource Inventory Management, Billing And Revenue Management), By Deployment Model (Cloud-based, On-premise), By Geographic Scope And Forecast

Telecom Operations Management Market Size And Forecast

Telecom Operations Management Market size was valued at USD 46 Billion in 2024 and is projected to reach USD 90 Billion by 2031, growing at a CAGR of 9.5% from 2024 to 2031.

The growing number of telecom users has increased the demand for operations and management software. This software enables telecom operators to streamline their operations, a key factor driving the market growth. Additionally, technological advancements in the industry have led to the development of new technologies such as business support systems, over-the-top (OTT) platforms, next-generation operations support systems, and delivery platforms. This software monitor, control, analyze, and manage telecom networks. The Global Telecom Operations Management Market report provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market.

Global Telecom Operations Management Market Definition

Telecom operations manage telecom services to ensure minimum disruption and maximum availability. The operations involve managing provisioning issues, network inventory management, fault management, & network availability. Telecom operations are highly complex and undergo several fluctuations, thus driving the need for software. Additionally, this software helps to manage workforce management, consumer billing management, network management, inventory management, online self-service, financial assurance, activation, and provisioning. High operational costs and the complexity of telecom operations have substantially increased the demand for telecom operations management. Hence the telecom operators are seeking Operational Support System providers that deliver these services at low CAPEX and OPEX.

Global Telecom Operations Management Market Overview

The increasing number of telecom users globally is a critical factor driving the demand for the operation and management software that helps provide efficient services to the end users. For instance, according to an article by International Telecommunication Union, 5.3 billion people use the Internet globally. The number of internet users increased by 6.1% as compared to 2021. The article also states Europe had the highest internet penetration with 89%, followed by the Commonwealth of Independent States with 84% internet penetration. This increasing number is expected to strain telecom operations, thereby increasing the demand for operation and management software.

Additionally, the rising need for low-cost voice and data services is expected to boost the market’s growth, for instance, in countries such as India, where the prices of these services are one of the lowest worldwide, with 1GB of data costing as low as USD 0.17. Moreover, the market is expected to grow substantially during the forecast period with a growing number of services, such as machine-to-machine transactions, cloud, and mobile money. Despite this, the lack of efficient system integrators that provide smooth network migration for telecommunication companies and the high costs and complexity involved in the operations is expected to restrain the market’s growth. Additionally, economic slowdowns and conservative spending in the telecom industry are expected to restrain the market during the forecast period further.

Global Telecom Operations Management Market Segmentation Analysis

The Global Telecom Operations Management Market is Segmented on the basis of Service Type, Software Type, Deployment Model, And Geography.

Telecom Operations Management Market, By Service Type

• Managed services
• Operations and Maintenance
• Planning and Consulting
• System Integration
• Others

Based on Service Type, the market is segmented into Managed services, Operations and Maintenance, Planning and consulting, System Integration, and Others. The managed services segment accounted for the highest share in 2022 and is calculated to grow substantially during the forecast period. Telecom companies offer various added services to the end users, which include cloud services, content services, and IoT services, among others which serve as revenue opportunities for the service providers; this is expected to drive the segment growth.

Telecom Operations Management Market, By Software Type

• Resource inventory management
• Billing and revenue management
• Service delivery platform
• Customer and product management
• Service fulfillment and assurance
• Network management
• Others

Based on Software Type, the market is segmented into Resource inventory management, Billing and revenue management, Service delivery platform, Customer and product management, Service fulfillment and assurance, Network management, and Others. The Billing and Revenue Management segment accounted for the highest share in 2022 and is projected to grow substantially during the forecast period. These services help companies to automate and streamline these billing and revenue management processes. Additionally, the services also offer various payment options to the customers, such as automatic payment plans, online payment portals, and mobile payment options that help improve customer satisfaction.

Telecom Operations Management Market, By Deployment Model

• Cloud-based
• On-premise

Based on Deployment Model, the market is segmented into Cloud-based and On-premise. The cloud-based segment accounted for the largest market share in 2022 and is estimated to increase substantially during the forecast period. Telecom providers are shifting their strategies towards the deployment of cloud-based services. The cloud-based services offer various advantages, such as low infrastructure cost and high data security, as compared to on-premise services.

Telecom Operations Management Market, By Geography

• North America
• Europe
• Asia Pacific
• Middle East and Africa
• Latin America

On the basis of Geography, the Global Telecom Operations Management Market is classified into North America, Europe, Asia Pacific, Middle East and Africa, and Latin America. North America held the highest share in 2022 and is estimated to grow substantially during the forecast period. The emergence of many telecom providers, high internet penetration, and an aware customer base. Moreover, the operators strive to provide various services to their customers to gain a competitive advantage. The companies are also improving their operations to improve their market share, such as reducing operational costs, which is expected to impact the market growth in the region positively.

Key Players

The “Global Telecom Operations Management Market” study report will provide valuable insight with an emphasis on the global market. The major players in the market are Accenture plc, Amdocs, Cisco Systems Inc., Comarch SA, Hewlett Packard Enterprise Company, Huawei Technologies Co. Ltd., IBM Corporation, AT&T Inc., Nokia Corporation, Oracle Corporation, SAP SE, Tata Consultancy Services Limited, and Ericsson. among others. This section provides a company overview, ranking analysis, regional and industry footprint, and ACE Matrix.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with product benchmarking and SWOT analysis.

Key Developments

• In March 2023, Ericsson announced it had expanded its partnership with AXIAN Technologies. The companies will work to modernize AXIAN’s telecom operation in Madagascar by deploying future-proof 4G & 5G solutions in the country.
• In October 2021, Oracle announced KPN, a Dutch Telecommunication company, had deployed Oracle Fusion Cloud Application for supply chain management, finance, and human resources to streamline its business operations.

Ace Matrix Analysis

The Ace Matrix provided in the report would help to understand how the major key players involved in this industry are performing as we provide a ranking for these companies based on various factors such as service features & innovations, scalability, innovation of services, industry coverage, industry reach, and growth roadmap. Based on these factors, we rank the companies into four categories as Active, Cutting Edge, Emerging, and Innovators.

Market Attractiveness

The image of market attractiveness provided would further help to get information about the region that is majorly leading in the Global Telecom Operations Management Market. We cover the major impacting factors that are responsible for driving the industry growth in the given region.

Porter’s Five Forces

The image provided would further help to get information about Porter’s five forces framework providing a blueprint for understanding the behavior of competitors and a player’s strategic positioning in the respective industry. Porter’s five forces model is used to assess the competitive landscape in the Global Telecom Operations Management Market, gauge the attractiveness of a specific sector, and assess investment possibilities.

Report Scope

Research Methodology of Market Research