Chatbot Market Size By Application (Customer Service, Social Media, Payment/Order Processing, Marketing), By Interface (Standalone, Web-Based, Third-Party), By End-Use (BFSI, Media and Entertainment, Healthcare, E-commerce, Retail, Travel and Tourism), By Type (Rule-Based, AI-Based), By Deployment Model (On-Premise, Cloud) Industry Analysis Report, Regional Outlook, Growth Potential, Competitive M
Published Date: March - 2025 | Publisher: MRA | No of Pages: 240 | Industry: Media and IT | Format: Report available in PDF / Excel Format
View Details Buy Now 2890 Download Sample Ask for Discount Request CustomizationChatbot Market Size By Application (Customer Service, Social Media, Payment/Order Processing, Marketing), By Interface (Standalone, Web-Based, Third-Party), By End-Use (BFSI, Media and Entertainment, Healthcare, E-commerce, Retail, Travel and Tourism), By Type (Rule-Based, AI-Based), By Deployment Model (On-Premise, Cloud) Industry Analysis Report, Regional Outlook, Growth Potential, Competitive M
Chatbot Market Size
Chatbot Market size surpassed USD 250 million in 2017 and is anticipated to grow at a CAGR of over 31% between 2018 and 2024. The market growth is attributed to growing popularity of these platforms among enterprises as they allow users to create bots effortlessly by providing a user-friendly interface.
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The rising implementation of AI and machine learning algorithms, which employ computational methods for learning, understanding, and delivering human language content to develop user-interactive online applications will augment the market demand.
| Report Attribute | Details |
|---|---|
| Base Year | 2017 |
| Chatbot Market Size in 2017 | 250 Million (USD) |
| Forecast Period | 2018 to 2024 |
| Forecast Period 2018 to 2024 CAGR | 31% |
| 2024 Value Projection | 1.34 Billion (USD) |
| Historical Data for | 2013 to 2017 |
| No. of Pages | 350 |
| Tables, Charts & Figures | 314 |
| Segments covered | Application, Interface, End-Use, Type, Deployment Model and Region |
| Growth Drivers |
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| Pitfalls & Challenges |
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Another factor accelerating the chatbot market revenue is the growing investments in technology to develop new innovative solutions. Market players, including both startups and established companies, are investing heavily in Natural Language Processing (NLP) technology to develop platforms. These investments enhance marketing & promotions through the chatbot platform, increasing customer service, transactions, and purchases.
Chatbot Market Analysis
The pament/order processing application segment is set to witness around 30% growth through 2024. The chatbots that assist users for making payments and processing orders will provide benefits to both the customers and businesses fueling the market size.
These chatbots assist in solving customer problems and speed up monotonous tasks. Moreover, they allow easy & quick payments through integrations with the platforms such as Siri, Slack, and Facebook Messenger.
The third-party interface segment is expected to hold a market share of over 25% by 2024. Third-party chatbots offer cost-effective solutions; however, there are certain security issues related to these systems. The security structures are finalized by third parties, which means that the organizations have no control over the safety features of a chatbot. As organizations collect and store large amounts of critical personal information from the users, their security must be maintained.
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The healthcare end-use sector in the chatbot market will register gains of more than 30% till 2024 as the sector is witnessing a huge usage of online interactive platforms, offering various benefits to patients and healthcare organizations.
These platforms perform the billing processes, insurance claims, provide 24/7 support & assistance to existing patients, and enable inventory management, boosting their usage in the healthcare industry. Healthcare organizations are widely implementing such platforms to deliver enhanced service to patients, save the doctors’ time, and ensure billing accuracy.
The AI-based segment is expected to witness the fastest growth rate of over 50% during the forecast timeline. The rising investments by technological players in the field of AI and machine learning will support the development of chatbot solutions. The usage of these solutions is increasing in various sectors including education, healthcare, BFSI, retail, and travel.
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The on-premise deployment model held a dominant market share in 2017 and is projected to maintain its dominant position until 2024 with a share of over 60%. The market growth is attributed to rising implementation of applications using on-premise model, which allow the enterprises to have more control over the user experience and securely manage & examine all chatbot interactions within the enterprise’s environment.
The Latin America chatbot market size is predicted to expand over 5% from 2018 to 2024 impelled by heavy adoption of cloud-based solutions and the proliferation of mobile applications on account of smartphone penetration in the countries, including Mexico and Brazil.
In the LATAM region, Brazil is expected to dominate the market share in 2017 due to large-scale deployment of AI-based user-interactive applications. For example, in July 2018, Bradesco a Brazilian bank, adopted chatbots to offer customer services in digital banking technology. This will assist the bank to expedite its service offerings with agility and fluency.
Chatbot Market Analysis
The pament/order processing app segment is expected to experience approximately 30% growth until 2024. The chatbots that support customers for payment and order processing will benefit both the businesses and customers driving the market size.
These chatbots help in fixing customer issues and accelerate repetitive tasks. Further, they enable easy & swift payments through integrations with these platforms like Siri, Slack, and Facebook Messenger.
The third-party interface sector is anticipated to maintain more than a 25% market share by 2024. Third-party chatbots are affordable; however, there are some security concerns associated with these systems. Security frameworks are designed by third parties, and therefore the organizations do not own the safety feature of a chatbot. Since organizations are receiving large volumes of vital personal data from the users, their security needs to be preserved.
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The healthcare end-use industry in the chatbot market will experience growth of over 30% through 2024 as the industry is seeing an enormous adoption of online interactive platforms, providing multiple advantages to patients and healthcare organizations.
They carry out the billing operations, insurance claims, 24/7 support & assistance to current patients, and facilitate inventory management, increasing their adoption in the healthcare sector. Such platforms are being adopted by healthcare organizations on a large scale for providing improved service to patients, saving the doctors' time, and accurate billing.
The segment based on AI is anticipated to experience the highest growth rate of more than 50% in the forecast period. The growing investments by tech players in AI and machine learning will drive the growth of chatbot solutions. The adoption of these solutions is growing across multiple industries such as education, healthcare, BFSI, retail, and travel.
Chatbot Market Share
Companies present in the market are emphasizing strategic acquisitions and investments in various complementary product companies to execute their growth strategies. For example, in July 2017, Facebook Inc. acquired Ozlo, an AI-based chatbot developer to enhance its AI capabilities.
Established companies are making rapid investments in R&D, focusing mainly on the areas of machine learning and cloud to develop new products to gain a competitive edge when compared to their customers. In July 2016, Google, Inc. introduced its New Cloud Natural Language API, assisting developers to access Google-powered sentiment analysis, syntax analysis, and entity recognition.
Some of the key players operating in the market include
- Microsoft
- ReplyYes
- Kik
- Poncho
- Babylon Health
- LivePerson
- Baidu
- Slack Technologies
- WeChat.
The market research report on chatbots includes in-depth coverage of the industry, with estimates & forecast in terms of revenue in USD million from 2013 to 2024, for the following segments
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Application
- Customer Service
- Social Media
- Payment/ Order Processing
- Marketing
Interface
- Standalone
- Web-based
- Third-party
End-Use
- BFSI
- Media and Entertainment
- Healthcare
- E-commerce
- Retail
- Travel and Tourism
By Type
- Rule-based
- AI-based
By Deployment Model
- On-Premise
- Cloud
The above information has been provided for the following regions and countries
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Italy
- Spain
- APAC
- China
- Japan
- ANZ
- South Korea
- India
- Singapore
- Latin America
- Brazil
- Mexico
- Argentina
- MEA
- GCC
- South Africa
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