Interactive Kiosk Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F, Segmented By Offering (Hardware, Software), By Type (Self-Service Kiosks, Information Kiosks, Internet Kiosks, Advertisement Standing Displays, Wayfinding Kiosks and Others), By Location (Indoor and Outdoor), By Vertical (BFSI, Retail, Food & Beverage, Healthcare, Government, Travel & Tourism, an
Published Date: November - 2024 | Publisher: MIR | No of Pages: 320 | Industry: ICT | Format: Report available in PDF / Excel Format
View Details Buy Now 2890 Download Sample Ask for Discount Request CustomizationInteractive Kiosk Market – Global Industry Size, Share, Trends, Opportunity, and Forecast, 2018-2028F, Segmented By Offering (Hardware, Software), By Type (Self-Service Kiosks, Information Kiosks, Internet Kiosks, Advertisement Standing Displays, Wayfinding Kiosks and Others), By Location (Indoor and Outdoor), By Vertical (BFSI, Retail, Food & Beverage, Healthcare, Government, Travel & Tourism, an
The global interactive kiosk market is expected to grow at a healthy CAGR during the forecast period.
The global interactive kiosk market has been growing rapidly in recent years due to its ability to offer a personalized and engaging customer experience while improving operational efficiency for businesses. Some of the key drivers of growth in the global interactive kiosk market include the increasing demand for self-service technology, advancements in touchscreen and display technology, and the need for more efficient customer service solutions. Additionally, the COVID-19 pandemic has accelerated the adoption of contactless and self-service technologies, driving the growth of the market further
Increasing demand for self-service technology is fueling the market growth
The demand for self-service technology has been increasing rapidly in recent years, and this trend is expected to continue in the future. Self-service technology refers to any technology that enables customers to perform tasks and transactions on their own, without the assistance of a customer service representative.
One of the main drivers of the growth in the self-service technology market is the increasing preference of customers for self-service options. Many customers prefer self-service because it is more convenient and faster. Self-service technology also allows customers to access information and perform transactions 24/7.
Touchscreen and Display Technology have Advanced Significantly
Touchscreen and display technology have advanced significantly in recent years, making interactive kiosks more intuitive, efficient, and effective. Some of the advancements in touchscreen and display technology in interactive kiosks include, multi-touch screen, capacitive touchscreens, High-resolution displays, LED backlighting, Anti-glare and anti-reflective coatings, interactive features, and self-service kiosks. Moreover, advancements in touchscreen and display technology have greatly improved the usability, functionality, and aesthetics of interactive kiosks, making them an increasingly popular and effective solution for a wide range of industries, including retail, healthcare, and more.
Security concerns is one of the challenges associated with implementing and managing interactive kiosks
Interactive kiosks often collect personal and financial information from users, making them a potential target for cyber-attacks. It is important to ensure that the kiosk is secure, and that user data is protected.
Some of the recent developments of the key market players are
In July 2022, NCR Corp formed partnership with Acrelec, a provider of restaurant hardware and software. Restaurants can deploy content automation-based technology, which streamlines in-store operations and IT projects, in conjunction with NCR's Aloha all-in-one POS system.
In 2019, the self-service kiosk system from Diebold Nixdorf was installed at Dave & Buster's restaurants and entertainment venues across the Americas.
Examples of Verticals Using Interactive Kiosks
- Retail storesMany retail stores use interactive kiosks to help customers find products, check prices, and even make purchases. For example, Walmart uses interactive kiosks in its stores to help customers locate products and check inventory.
- BanksBanks use interactive kiosks to offer customers self-service options such as checking account balances, transferring funds, and paying bills.
- AirportsAirports use interactive kiosks to provide passengers with information about their flights, as well as to check in for their flights and print boarding passes. For example, Delta Air Lines uses interactive kiosks in many airports to allow passengers to check in and check bags.
- HospitalsHospitals use interactive kiosks to help patients check in for appointments, as well as to provide them with information about their health and medical care. The Cleveland Clinic, for example, uses interactive kiosks to help patients check in for appointments and to provide them with information about their medical care.
Market Segmentation
Company Profiles
NCR Corporation, Diebold Nixdorf, Incorporated, Glory Global Solutions (International) Limited, KIOSK Information Systems, Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Embross, Meridian Kiosks, and Lilitab, LLC.
| Attribute | Details |
| Base Year | 2022 |
| Historical Years | 2018 – 2021 |
| Estimated Year | 2023 |
| Forecast Period | 2024 – 2028 |
| Quantitative Units | Revenue in USD Billion and CAGR for 2018-2022 and 2023E-2028F |
| Report Coverage | Revenue forecast, company share, competitive landscape, growth factors, and trends |
| Segments Covered | By Offering By Type By Location By Vertical By Region |
| Regional Scope | Asia-Pacific, North America, Europe, Middle East & Africa, and South America |
| Country Scope | China, Japan, India, Australia, South Korea, United States, Canada, Mexico, United Kingdom, Germany, France, Spain, Italy, Israel, Turkey, Saudi Arabia, UAE, Brazil, Argentina, Colombia |
| Key Companies Profiled | NCR Corporation, Diebold Nixdorf, Incorporated, Glory Global Solutions (International) Limited, KIOSK Information Systems, Olea Kiosks Inc., Frank Mayer and Associates, Inc., Source Technologies, Embross, Meridian Kiosks, and Lilitab, LLC. |
| Customization Scope | 10% free report customization with purchase. Addition or alteration to country, regional & segment scope. |
| Pricing and Purchase Options | Avail of customized purchase options to meet your exact research needs. Explore purchase options |
| Delivery Format | PDF and Excel through Email (We can also provide the editable version of the report in PPT/pdf format on special request) |
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