Conversational AI Market – Global Industry Size, Share, Trends, Opportunity, and Forecast 2018-2028, Segmented By Component (Solution and Service), By Deployment (Cloud and On-Premises), By Type (Intelligent Virtual Assistant and Chatbots), By Technology (Machine Learning, Deep Learning, NLP, and Automated Speech Recognition), and By End User (BFSI, Retail & Ecommerce, Healthcare & Life Science, T
Published Date: November - 2024 | Publisher: MIR | No of Pages: 320 | Industry: ICT | Format: Report available in PDF / Excel Format
View Details Buy Now 2890 Download Sample Ask for Discount Request CustomizationConversational AI Market – Global Industry Size, Share, Trends, Opportunity, and Forecast 2018-2028, Segmented By Component (Solution and Service), By Deployment (Cloud and On-Premises), By Type (Intelligent Virtual Assistant and Chatbots), By Technology (Machine Learning, Deep Learning, NLP, and Automated Speech Recognition), and By End User (BFSI, Retail & Ecommerce, Healthcare & Life Science, T
| Forecast Period | 2024-2028 |
| Market Size (2022) | USD 4.57 Billion |
| CAGR (2023-2028) | 22.38% |
| Fastest Growing Segment | NLP |
| Largest Market | North America |
Global Conversational AI Market
The development of low-cost chatbots and the use of omnichannel marketing are fostering industry expansion. Similar to this, the rising demand for AI-enhanced customer support services has a favorable impact on market expansion. Rapid technological breakthroughs and improvements in AI-based technologies also significantly contribute to the growth of the market. A conversational AI bot's cognitive capabilities can be used to provide online support to customers during the buying process.
Enterprises need to try and ensure that conversational chatbots accurately comprehend the intent and tone of the interaction in order to increase customer satisfaction. Such further personalization can be enabled by the conversational AI solution's seamless integration with back-end data and third-party databases. Customers are already replacing phone calls, texts, and emails with conversational AI platforms to communicate with friends and family. Currently, messaging is preferred above other means of communication, especially among younger people. Also, messaging apps and traditional texting are being used to plan a variety of social gatherings, which is pushing more practical and secure messaging programmes into the Global Conversational AI market.
Using text and/or speech, conversational AI enables human-machine interaction. Solutions for conversational AI might be built into an operating system or a website. These solutions are becoming more and more common in a variety of company functions, particularly in customer care. Conversational AI can recognize text and speech inputs using cutting-edge technology like natural language processing (NLP) and machine learning (ML). Growing numbers of well-known and upcoming firms are using these technological solutions to increase client satisfaction.
Growing Use of AI and NLP Technologies
As AI and NLP technologies are used more frequently, businesses are now able to create intelligent agents, provide services, and carry out tasks that are integrated with other numerous platforms. There is still room for the incorporation of fresh features into conversational AI services, such as gesture recognition. Users will be able to operate conversational smart devices without touching or speaking if gesture detection capabilities are added to the conversational AI offering. Gesture recognition will assist users in controlling intelligent, conversational devices in situations where there is a lot of noise or disruption or if the user's accent or tone is difficult to understand. Moreover, the majority of chatbots and virtual assistants are more suited to English than other languages in the current market landscape for conversational AI services. The usage of conversational AI products would increase globally if they were to support regional languages. To improve their product offerings, major vendors in this industry are already moving in this route.
Enterprises are now focusing on using AI-powered chatbots to improve customer experience and engagement instead of offering customer care services via emails or SMS. NLP technology is used by AI-powered chatbots to conduct human-like interactions and provide real-time customer support. They assist businesses in gathering information about the preferences, viewpoints, and purchasing habits of their clients, enabling them to offer proactive recommendations and more individualized experiences depending on account activity.
Download Free Sample ReportThe Increase in Conversational AI Solution Usage in the BFSI Industry
To increase client engagement, the BFSI sector is growing rapidly using conversational AI technologies like chatbots. By providing timely answers to client inquiries, these technologies enable banks to enhance customer retention. The BFSI sector's adoption of cutting-edge technology has made it possible for businesses to connect with more customers. Conversational AI technologies are being used by businesses to provide speedy services to tech-savvy clients. Furthermore, a chatbot can handle basic tasks like checking bank balances, getting account information, asking about loans, etc. effectively, freeing up customer support agents' time to handle more complicated issues.
High Installation Costs to Hinder Global Conversational AI Market Growth
Chatbot implementation is often expensive because each chatbot must be individually taught and built to meet the specific needs of the organization. Cost of implementation rises as customer query keeps on changing. However, it can be difficult for chatbots to provide complex queries with an enjoyable user experience. Complex questions can make conversations challenging. These are some of the main obstacles that could prevent the Global conversational AI market from growing during the anticipated period.
Rising Investment By E-Commerce Brands
E-commerce companies are currently in the forefront of utilizing conversational AI's ability to quickly address customer concerns, boost sales, generate leads, etc. Online buying became the most dependable and appropriate sales channel during the COVID-19 pandemic. This consequently increased client inquiries and e-commerce transactions. The e-commerce industry is very competitive. Thus, e-commerce companies are providing post-sales support utilizing conversational AI solutions, particularly chatbots, to keep a competitive edge in the market. Ecommerce organizations can benefit from chatbots in a variety of ways, such as with end-to-end post-sales assistance, product recommendations, engagement tracking, and more, fostering the expansion of the Global Conversational AI market.
Demand for AI-Powered Customer Support Services is Growing
One of the key drivers of the industry's growth is the rising need for AI-powered customer support services. Several services have been automated using conversational AI solutions including chatbots, intelligent voice assistants, and intelligent IVR (interactive Voice Response). Additionally, the usage of conversational tools that are AI-enabled engages consumers by obtaining pertinent data about them before passing it on to a human agent, improving job efficiency and giving users a more tailored experience. Also, these tools help customers make wiser selections when it comes to buying goods or services. Companies would gain from constant client touch, 24x7 availability, higher engagement, and less errors as more businesses integrate conversational AI technologies into their company operations. These benefits, in turn, promote the Global Conversational AI market growth.
Market Segmentation
The Conversational AI market is segmented into Component, Deployment, Type, Technology, and End User. Based on component, the market is segmented into
Market Player
Recent Development
- AWS developed theAmazon Lex chatbot integration in January 2020, and it is now accessible viaAmazon Connect in the Asia Pacific (Sydney) AWS. This chatbot helps users makeappointments, update passwords, and retrieve desired account balances.
- IBM announced inJuly 2021 that it has reached a deal to acquire Bluetab Solutions Group, S.L.,in order to expand its offering of consulting services for data and hybridclouds. This made it possible to move to the cloud and assisted clients ingetting even more value out of their crucial data. This improved the company'smarket offers and strengthened its position in Europe.
- In order to aidconsumers in creating distinct digital assistants for each language withouthaving to rely on a translation service, Oracle released unified multi-lingualNLU, enhanced speech, and data manufacturing in January 2021. This helped usersall around the world by improving the company's array of digital platforms.
| Attribute | Details |
| Base Year | 2022 |
| Historic Data | 2018 – 2021 |
| Estimated Year | 2023 |
| Forecast Period | 2024 – 2028 |
| Quantitative Units | Revenue in USD Million and CAGR for 2018-2022 and 2024-2028 |
| Report coverage | Revenue forecast, company share, growth factors, and trends |
| Segments covered | By Component By Deloyment By Type By Technology By End User By Region |
| Regional scope | North America; Asia-Pacific; Europe; South America; Middle East |
| Country scope | United States, Canada, Mexico, China, Indian, Japan, South Korea, Australia, Singapore, Malaysia, Germany, United Kingdom, France, Russia, Spain, Belgium, Italy, Brazil, Colombia, Argentina, Peru, Chile, Saudi Arabia, South Africa, UAE, Israel, Turkey |
| Key companies profiled | Google LLC, Microsoft Corporation, Oracle Corporation, International Business Machines Corporation, Amazon Web Services Inc., SAP SE, Nuance Communications, Inc., Kore.ai, Inc., Jio Haptik Technologies Limited, Rasa Technologies Inc. |
| Customization scope | 10% free report customization with purchase. Addition or alteration to country, regional & segment scope. |
| Pricing and purchase options | Avail customized purchase options to meet your exact research needs. Explore purchase options |
| Delivery Format | PDF and Excel through Email (We can also provide the editable version of the report in PPT/Word format on special request) |
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