Business Process-as-a-Service Market Size - By Deployment Mode (Public Cloud, Private Cloud, Hybrid), Enterprise Size (Large Enterprises, SMEs), Application, Growth Prospects, Regional Outlook & Global Forecasts, 2023 - 2032
Published Date: March - 2025 | Publisher: MIR | No of Pages: 240 | Industry: Media and IT | Format: Report available in PDF / Excel Format
View Details Buy Now 2890 Download Sample Ask for Discount Request CustomizationBusiness Process-as-a-Service Market Size - By Deployment Mode (Public Cloud, Private Cloud, Hybrid), Enterprise Size (Large Enterprises, SMEs), Application, Growth Prospects, Regional Outlook & Global Forecasts, 2023 - 2032
Business Process-as-a-Service Market Size
Business Process-as-a-Service Market size was USD 56.5 billion in 2022 and is anticipated to exhibit a CAGR of more than 11% during the forecast period of 2023 to 2032. The market is being propelled by the incorporation of AI services into business processes. AI technologies make processes more efficient by automating processes, enhancing decision-making, and allowing predictive analytics. For example, NoBroker, a proptech unicorn, diversified into a contact center intelligence domain by launching CallZen.AI, a conversational Artificial Intelligence (AI) platform, in October 2023. Having successfully audited all calls with shorter transcription latency and lower total cost, the firm added business lead generation, fraud detection, and business process management features to CallZen.AI.
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BPaaS providers automate business processes using cloud-based technologies, automation and AI. They provide scalable solutions without the requirement for large in-house infrastructure. Automation minimizes human errors and accelerates tasks, making it more efficient. AI-based analytics maximizes decision-making processes. With standardized workflows, companies can attain operational consistency and agility. Outsourcing non-core activities to BPaaS providers also lowers operational costs, enabling companies to allocate resources to strategic initiatives while enjoying cost-effective & streamlined processes.
| Report Attribute | Details |
|---|---|
| Base Year | 2022 |
| Business Process-as-a-Service Market Size in 2022 | USD 56.2 Billion |
| Forecast Period | 2023 to 2032 |
| Forecast Period 2023 to 2032 CAGR | 11% |
| 2032 Value Projection | USD 158.2 Billion |
| Historical Data for | 2018 - 2022 |
| No. of Pages | 220 |
| Tables, Charts & Figures | 354 |
| Segments covered | Deployment mode, Enterprise size, Application, and Industry vertical |
| Growth Drivers |
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| Pitfalls & Challenges |
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What are the growth opportunities in this market?
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Data protection is a top issue preventing the business process-as-a-service demand. Companies, particularly those handling sensitive customer information, are concerned with the protection of their data when they outsource procedures to third parties. Fears of data breaches, unauthorized use, or data stealing serve as a significant deterrent. To overcome this, BPaaS providers should impose tight security measures, compliance practices, and open data handling processes to make their clients trust them and maintain confidentiality as well as integrity of the data.
COVID-19 Impact
COVID-19 affected the business process-as-a-service sector positively. Remote work became the new standard, and companies looked to BPaaS solutions for smooth functioning. Cloud-based services facilitated continuity and ensured efficiency in work despite lockdowns. Companies adopted BPaaS to streamline processes, improve customer experiences, and minimize costs, boosting the size of the market. Digital transformation was pushed faster by the pandemic, and BPaaS became a must for companies, enabling innovations and creating space for service providers in an ever-changing business environment.
Business Process-as-a-Service Market Trends
The mounting demand for automating complex internal & external business processes is a prime driver driving the business process-as-a-service (BPaaS) market. With companies increasingly looking for streamlined processes, efficiency, and cost savings, BPaaS vendors provide customized solutions. For example, in September 2023, Tray.io, the creator of AI-powered multi-experience iPaaS, announced Tray Universal Automation Cloud. This iPaaS platform greatly minimizes integration time, from months to just days. Through removing the need for multiple tools and technologies, it simplifies automation of intricate internal and external business processes.
Lower operational expenses are a key driver of market revenue. BPaaS providers deliver optimized & affordable solutions through cloud-based technologies and automation. By outsourcing functions to BPaaS providers, companies reduce the cost of infrastructure, software, and labor. This efficiency in costs helps companies allocate resources towards strategic objectives, increasing profitability. With businesses looking for cheaper solutions, the market for BPaaS offerings is growing, with increasing demand, which drives the market forward.
Business Process-as-a-Service Market Analysis
Find out more about the major segments influencing this market
By enterprise size, the large enterprises segment had a command of approximately USD 40 billion revenue in 2022, attributed to its cost-cutting advantage. BPaaS makes process-intensive operations simpler, allowing such enterprises to concentrate on core functions while gaining appreciable cost reductions. Moreover, the scalable aspect of BPaaS solutions enables big organizations to quickly respond to changing demands without incurring substantial investments. This scalability, combined with cutting-edge technologies provided by BPaaS vendors, enables organizations to become more efficient, competitive, and focus efforts on strategic growth strategies.
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On the basis of application, the business process-as-a-service market from Human Resource Management (HRM) segment held more than USD 1.9 million revenue in 2022. Success through strategic acquisitions in HR solutions space drives Human Resource Management (HRM) ahead in the market.
For example, in October 2023, Vensure Employer Solutions, a leading HR/HCM technology solutions provider and global business process outsourcing firm, announced the acquisition of Resource Management Inc. (RMI), a well-known Utah-based HR solutions provider. This strategic partnership fits perfectly with Vensure's growth strategy, allowing them to meet a wider range of client needs and differentiate themselves in the HR solutions market. These acquisitions provide expertise, enabling BPaaS providers to provide end-to-end solutions.
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North America business process-as-a-service market held 35% of the revenue share in 2022. One of the major outsourcing trends is driving the market in the U.S. U.S. companies, particularly large ones, increasingly depend on specialized BPaaS providers to manage non-core activities. By outsourcing functions like customer service, finance, and HR functions, businesses can save significant amounts of money while leveraging the skills of service providers. This is a strategic move, enabling businesses to concentrate on core competencies, innovations, and expansion in the market while maintaining operational efficiency through BPaaS solutions.
Business Process-as-a-Service Market Share
Major companies operating in the business process-as-a-service industry are
- Accenture
- Capgemini
- Cognizant
- Fujitsu
- Genpact Ltd.
- TATA Consultancy Services Limited
- Wipro Limited
In the BPaaS market, major companies such as TATA Consultancy Services Limited and Wipro Limited dominate due to their extensive experience, advanced technology offerings, and global presence. Their competitive edge is further enhanced through continuous innovations, strategic partnerships, and comprehensive service portfolios.
Business Process-as-a-Service Industry News
- In February 2023, Oracle, a cloud technology company headquartered in the U.S., introduced Oracle banking cloud services. This innovative suite comprises modular & cloud-native services. These six services empower banks to handle scalable corporate demand deposit accounts, oversee enterprise-wide limits and collateral, facilitate real-time ISO20022 global payments, manage APIs, enroll retail customers, and develop new self-service digital experiences.
The business process-as-a-service market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue (USD Billion) from 2018 to 2032, for the following segments
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Market, By Deployment Mode
- Public Cloud
- Private Cloud
- Hybrid
Market, By Enterprise Size
- Large Enterprises
- SMEs
Market, By Application
- Human Resource Management (HRM)
- Accounting and Finance
- Sales and Marketing
- Customer Service and Support
- Procurement and Supply Chain Management
- Operations
- Others
Market, By Industry Vertical
- BFSI
- IT and Telecom
- Manufacturing
- Retail and E-commerce
- Healthcare
- Government
- Others
The above information has been provided for the following regions and countries
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Italy
- Spain
- Russia
- Nordics
- Asia Pacific
- China
- India
- Japan
- South Kore
- ANZ
- Southeast Asia
- Latin America
- Brazil
- Mexico
- Argentina
- MEA
- UAE
- South Africa
- Saudi Arabia
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