Self Service Kiosk Market Size - By Type, By Verticals, By Location (Indoor and Outdoor) By Payment Mode (Cash Payment and Non-Cash Payment), By Regions & Global Forecast, 2023 – 2032
Published Date: March - 2025 | Publisher: MIR | No of Pages: 240 | Industry: Media and IT | Format: Report available in PDF / Excel Format
View Details Buy Now 2890 Download Sample Ask for Discount Request CustomizationSelf Service Kiosk Market Size
Self Service Kiosk Market value was approximately USD 11.81 billion in 2022 and is forecasted to grow to USD 19.89 billion by 2032 end. The factors responsible to fuel the market are improved costumer experience, decreasing customer turnaround time, offer cost efficiency in business and 24 hours service provision.
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Enhanced service speed via self-service kiosks transforms customer experiences by simplifying transactions, saving time, and speeding up the delivery of services. Self-service kiosks facilitate fast and convenient self-checkouts, providing users with instant access to services and maximizing overall satisfaction. With faster interactions and fewer queues, self-service kiosks respond to the increasing consumer desire for swift and convenient experiences, thereby driving increased operational efficiency for companies.
| Report Attribute | Details |
|---|---|
| Base Year | 2022 |
| Self Service Kiosk Market Size in 2022 | USD 11.81 Billion |
| Forecast Period | 2023 to 2032 |
| Forecast Period 2023 to 2032 CAGR | 5.5% |
| 2032 Value Projection | USD 19.89 Billion |
| Historical Data for | 2018 to 2022 |
| No. of Pages | 135 |
| Tables, Charts & Figures | 120 |
| Segments covered | Type, Vertical, Location, and Payment Mode |
| Growth Drivers |
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| Pitfalls & Challenges |
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What are the growth opportunities in this market?
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COVID-19 Impact
The COVID-19 pandemic has had a profound impact on the self-service kiosk market, with an immediate move towards touchless solutions. With greater emphasis on safety and hygiene, there has been a greater demand for contactless transactions, which has resulted in a sharp spike in the usage of self-service kiosks with touch-free interfaces. Industries and businesses altered their services to include touchless interactions, reorganizing operations to minimize face-to-face contact.
Self Service Kiosk Market Trends
One of the new developments within the self-service kiosk market is the inclusion of artificial intelligence (AI) and machine learning technologies. AI-driven kiosks are being designed to deliver more intelligent, personalized interactions. These newer kiosks are able to identify and anticipate the preferences of the users, resulting in customized recommendations as well as more streamlined, intuitive user experiences. Moreover, kiosks are being equipped with speech recognition and natural language processing capabilities, so users can now communicate using voice commands, boosting accessibility and convenience. AI-powered analytics allow kiosks to collect and process user data, giving companies the insights they need to understand customers' behavior and tastes.
Self Service Kiosk Market Analysis
Discover more about the major segments defining this market
On the basis of type self-service kiosk is classified in information, transaction, ticketing Check in self-order and others. Transactional kiosks segment has 28% share in 2022 among different types of self-service kiosks which are likely to extend the industry of around USD 3.2 billion. Transactional kiosks enable particular actions such as payment, ticket buying, and other financial transactions. These kiosks, especially embraced in the retail and hospitality industries, enable customers to choose and buy products independently without the intervention of human beings, thus resulting in improved efficiency and customized order placement.
Discover more about the dominant segments influencing this market
On the basis of verticals, the market for self service kiosk is divided into Banking, Financial Service, & Insurance, Transportation, Travel, & Hospitality, Retail and quick service restaurants, Entertainment, Health care segment, and others. The Banking, Financial Service, & Insurance vertical is found to be largest segment contributing around US$ 3.1Bn in 2022. Self-service kiosks become a key driver of these industries by providing easy solutions for diverse transactions, account inquiries, and other financial services. Healthcare kiosks are being widely used for patient registration, appointment scheduling, medical record viewing, and other critical services.
On the basis of Location, self service kiosk market is divided into indoor and outdoor. Indoor location segment is the leading contributor and has the largest market share. Indoor kiosks are extensively used in many places like retail outlets, airports, hotels, hospitals, and entertainment centers, providing easy and effective self-service options to customers. On the other hand, the outdoor segment is also expected to witness the highest CAGR for the self-service kiosk market. Growth in outdoor kiosks is mainly fueled by their growing usage in transportation terminals, public areas, and smart city projects. They serve purposes like ticketing, direction, and offering information in outdoor settings, evidencing high potential for growth.
On the basis of Payment Method, Self Service Kiosk market is divided into payment, and non- payment mode. These modes of payments, such as credit cards, mobile payments, and digital wallets, have become common because of their ease of use and the tendency to go for cashless payments.
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In North America, U.S. dominate the self service kiosk market for self-service kiosks which holds around 78% of the overall regional industry. The factors attributed drive the market in the country is association with robust technological advancements and early adoption of self-service solutions across various industries, fostering a culture that embraces innovation and convenience. A developed infrastructure, and a tech-savvy consumer base have contributed to the widespread acceptance and deployment of self-service kiosks in the U.S.
Self Service Kiosk Market Share
Some of the major market players operating in the Self-Service Kiosk industry
- Azkoyen SA
- Diebold Nixdorf
- Incorporated
- Embross Systems Pvt
- Fuji Electric Co Ltd.
- Thales Group
- Hitachi Payment Services Pvt Ltd
- KIOSK Information Systems
- Olea Kiosks Inc
- NCR Corporation
- Meridian Kiosk
- Thales group and Frank Mayer and Associates
Self Service Kiosk Industry News
In August 2023, NEC launched a new facial recognition kiosk for contactless payments. The aim behind the launch was to provide a convenient and secure way for customers to make payments without the need for card or cash.
Similarly, in 2023 Diebold Nixdorf launched a new self-service kiosk with integrated AI and ML features. The New Kiosk can learn customer preferences and habits overtime and use it as information to provide more personalized recommendations.
Self Service Kiosk market research report includes an in-depth coverage of the industry with estimates & forecast in terms of revenue in USD Million & Units from 2018 to 2032, for the following segments
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By Type
- Information
- Transaction
- Ticketing
- Check-In
- Self-Order
- Others (Photo printing, Interactive etc.)
By Vertical
- Banking, Financial Service, & Insurance
- Transportation, Travel, & Hospitality
- Retail and quick service restaurants
- Entertainment
- Health care segment
- Others (Educational institute, Government offices etc.)
By Location
- Indoor
- Outdoor
By Payment Mode
- Cash Payment
- Non-Cash Payment
The above information is provided for the following regions and countries
- North America
- U.S.
- Canada
- Mexico
- Europe
- Germany
- UK
- France
- Spain
- Italy
- Asia Pacific
- China
- Japan
- India
- Australia
- South Korea
- Indonesia
- South America
- Brazil
- Argentina
- Middle East & Africa
- GCC
- South Africa
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