Self Service Kiosk Market Size
Self Service Kiosk Market size was valued at around USD 11.81 billion in 2022 and is estimated to reach USD 19.89 billion by the end of 2032. The factors attributed to drive the market are enhanced costumer experience, reduction in customer turnaround time, provide cost efficiency in business and offer 24 hours service.
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Improved service speed through self-service kiosks revolutionizes customer experiences by streamlining transactions, reducing wait times, and expediting service delivery. These kiosks enable swift and efficient self-checkouts, allowing users to access services rapidly and enhancing overall satisfaction. With quicker interactions and reduced queues, self-service kiosks cater to the growing consumer preference for prompt and hassle-free experiences, ultimately contributing to heightened operational efficiency for businesses.
Self Service Kiosk Market Report Attributes
| Report Attribute |
Details |
| Base Year |
2022 |
| Self Service Kiosk Market Size in 2022 |
USD 11.81 Billion |
| Forecast Period |
2023 to 2032 |
| Forecast Period 2023 to 2032 CAGR |
5.5% |
| 2032 Value Projection |
USD 19.89 Billion |
| Historical Data for |
2018 to 2022 |
| No. of Pages |
135 |
| Tables, Charts & Figures |
120 |
| Segments covered |
Type, Vertical, Location, and Payment Mode |
| Growth Drivers |
- Provide cost efficiency in business and offer 24 hours service
- Enhanced costumer experience
- Reduction in customer turnaround time
|
| Pitfalls & Challenges |
- High Initial investment Cost
- Breaking the behavioural pattern in customer to adopt self-service kiosk
|
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COVID-19 Impact
The COVID-19 pandemic has significantly influenced the self-service kiosk industry, prompting a rapid shift towards touchless solutions. With a heightened focus on safety and hygiene, there's been an increased demand for contactless transactions, leading to a surge in the adoption of self-service kiosks featuring touch-free interfaces. Businesses and industries adapted their services to accommodate touchless interactions, restructuring operations to reduce face-to-face contact.
Self Service Kiosk Market Trends
An emerging trend in the self-service kiosk industry is the integration of artificial intelligence (AI) and machine learning technologies. AI-powered kiosks are being developed to offer more intelligent and personalized interactions. These advanced kiosks can recognize and predict user preferences, leading to tailored recommendations and smoother, more intuitive user experiences. Additionally, speech recognition and natural language processing functionalities are being integrated into kiosks, allowing users to interact through voice commands, enhancing accessibility and usability. AI-driven analytics enable kiosks to gather and analyse user data, providing businesses with valuable insights into customer behaviour and preferences.
Self Service Kiosk Market Analysis
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Based on type self-service kiosk is segmented in information, transaction, ticketing Check in self-order and others. The transactional kiosks segment holds 28% share in 2022 among the various types of self-service kiosks which likely to stretch the industry around USD 3.2 billion. Transactional kiosks facilitate specific actions like payments, ticket purchases, and various financial transactions. This kiosk, particularly adopted in the hospitality and retail sectors, allow customers to independently select and purchase items without the need for human assistance, leading to increased efficiency and personalized order placements.
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Based on verticals, the self service kiosk market is segmented into Banking, Financial Service, & Insurance, Transportation, Travel, & Hospitality, Retail and quick service restaurants, Entertainment, Health care segment, and others. The Banking, Financial Service, & Insurance (BFSI) vertical is considered to be largest segment that contributes about US$ 3.1Bn in 2022. Self-service kiosks play a pivotal role in these sectors by offering convenient solutions for various transactions, account inquiries, and other financial services. Healthcare kiosks are increasingly utilized for patient check-ins, appointment scheduling, access to medical records, and other essential services.
Based on Location, self service kiosk market is segmented into indoor and outdoor. The indoor location segment stands as the predominant contributor, holding the largest share in the market. Indoor kiosks are widely utilized in various settings such as retail stores, airports, hotels, hospitals, and entertainment venues, offering convenient and efficient self-service solutions to customers. Conversely, the outdoor segment is poised to experience the fastest CAGR within the self-service kiosk market. The expansion of outdoor kiosks is primarily driven by their increasing adoption in transportation hubs, public spaces, and smart city initiatives. These kiosks cater to needs such as ticketing, wayfinding, and providing information in outdoor environments, reflecting a significant potential for expansion.
Based on Payment Method, Self Service Kiosk market is segments into payment, and non- payment mode. These payment methods, including credit cards, mobile payments, and digital wallets, have gained widespread acceptance due to their convenience and the increasing trend towards cashless transactions.
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In North America, U.S. dominate the self service kiosk market for self-service kiosks which holds around 78% of the overall regional industry. The factors attributed drive the market in the country is association with robust technological advancements and early adoption of self-service solutions across various industries, fostering a culture that embraces innovation and convenience. A developed infrastructure, and a tech-savvy consumer base have contributed to the widespread acceptance and deployment of self-service kiosks in the U.S.
Self Service Kiosk Market Share
Some of the major market players operating in the Self-Service Kiosk industry
- Azkoyen SA
- Diebold Nixdorf
- Incorporated
- Embross Systems Pvt
- Fuji Electric Co Ltd.
- Thales Group
- Hitachi Payment Services Pvt Ltd
- KIOSK Information Systems
- Olea Kiosks Inc
- NCR Corporation
- Meridian Kiosk
- Thales group and Frank Mayer and Associates
Self Service Kiosk Industry News
In August 2023, NEC launched a new facial recognition kiosk for contactless payments. The aim behind the launch was to provide a convenient and secure way for customers to make payments without the need for card or cash.
Similarly, in 2023 Diebold Nixdorf launched a new self-service kiosk with integrated AI and ML features. The New Kiosk can learn customer preferences and habits overtime and use it as information to provide more personalized recommendations.
Self Service Kiosk market research report includes an in-depth coverage of the industry with estimates & forecast in terms of revenue in USD Million & Units from 2018 to 2032, for the following segments
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By Type
- Information
- Transaction
- Ticketing
- Check-In
- Self-Order
- Others (Photo printing, Interactive etc.)
By Vertical
- Banking, Financial Service, & Insurance
- Transportation, Travel, & Hospitality
- Retail and quick service restaurants
- Entertainment
- Health care segment
- Others (Educational institute, Government offices etc.)
By Location
By Payment Mode
- Cash Payment
- Non-Cash Payment
The above information is provided for the following regions and countries
- North America
- Europe
- Germany
- UK
- France
- Spain
- Italy
- Asia Pacific
- China
- Japan
- India
- Australia
- South Korea
- Indonesia
- South America
- Middle East & Africa
Frequently Asked Questions (FAQ)
What was self service kiosk market worth?
Global market for self service kiosk was valued at around USD 11.81 billion in 2022 and is estimated to reach USD 19.89 billion by 2032, attributed to enhanced costumer experience, reduction in customer turnaround time, cost efficiency in business, and 24 hours service.
How will BFSI sector drive the demand in self service kiosk industry?
The Banking, Financial Service, & Insurance (BFSI) vertical is recognized for holding a notable market share as self-service kiosks play a pivotal role in these institutions by offering convenient solutions for various transactions, account inquiries, and other financial services.
Why is North America emerging as a lucrative avenue for self service kiosk market?
In North America, factors attributed drive the self service market are robust technological advancements and early adoption of self-service solutions across various industries.
Who are the leading players in self-service kiosk industry?
Azkoyen SA, Diebold Nixdorf, Incorporated, Embross Systems Pvt, Fuji Electric Co., Ltd., Thales Group, Hitachi Payment Services Pvt. Ltd., KIOSK Information Systems, Olea Kiosks Inc, NCR Corporation, Meridian Kiosk, Thales group, and Frank Mayer and Associates, Inc.
