Queue Management System Market Size - By Component (Hardware, Software, Service), Type (Virtual Queuing, Linear Queuing), Deployment Model (On-Premises, Cloud), Organization Size (SMEs, Large Enterprises), Application, End User & Forecast, 2023 – 2032
Published Date: March - 2025 | Publisher: MIR | No of Pages: 240 | Industry: Media and IT | Format: Report available in PDF / Excel Format
View Details Buy Now 2890 Download Sample Ask for Discount Request CustomizationQueue Management System Market Size
Queue Management System Market was worth USD 562.4 million in 2022 and is estimated to register more than 4% CAGR from 2023 to 2032. Virtual queue systems are driving the market growth. They provide contactless & streamlined queuing solutions. For example, in February 2023, Tulsa International Airport introduced a virtual taxicab queuing system. This system simplifies things, improving the satisfaction of customers by lowering wait times, improving efficiency, and, possibly, increasing revenue through an optimized service experience.
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Growing need for effective patient management by the healthcare industry has greatly driven the growth of the queue management system market. With increasing patient traffic, hospitals and healthcare centers are using these systems to optimize patient flow, decrease waiting times, and enhance overall operational effectiveness. For example, in September 2023, SCALE AI's AI for Healthcare Initiative raised USD 21 million, supporting nine AI ventures in Canada. The queue management project is one of the initiatives that addresses complex healthcare problems. Technological innovations will influence hospital operations, improving patient experience through the optimization of logistics, resource utilization, and wait times in the healthcare process.
| Report Attribute | Details |
|---|---|
| Base Year | 2022 |
| Queue Management System Market Size in 2022 | USD 562.4 Million |
| Forecast Period | 2023 to 2032 |
| Forecast Period 2023 to 2032 CAGR | 4% |
| 2032 Value Projection | USD 846.8 Million |
| Historical Data for | 2018 - 2022 |
| No. of Pages | 319 |
| Tables, Charts & Figures | 463 |
| Segments covered | Component, Type, Deployment Model, Organization Size, Application, End-use, and Region |
| Growth Drivers |
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| Pitfalls & Challenges |
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What are the growth opportunities in this market?
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High upfront expenses are a challenge in the queue management system market. Installations involve large technology, software, hardware, and integration investments that can be budget-blasting, especially for small organizations. Maintenance costs, employee training, and possible system updates add to the total cost. This financial hurdle prevents its adoption, especially among small organizations, despite the possibility of long-term efficiency and satisfaction gains.
COVID-19 Impact
COVID-19 pandemic has impacted the queue management system market in a negative way because of safety protocols and social distancing constraints. Lockdowns, foot traffic decline, and limitations decreased the demand for queue management systems. Companies encountered difficulties in maintaining and optimizing queues as crowd management took center stage, resulting in less adoption of conventional queue solutions and more demand for contactless & virtual queuing systems for public safety measures.
Queue Management System Market Trends
Automation and digitalization represent a trend towards more efficient customer service. Companies increasingly implement digital solutions and automated queuing systems to make customer experience more efficient. These technologies use digital tools, mobile apps, and AI-based automation to reduce waiting times, enhance service delivery, and provide customers with greater control over their queuing experience, resulting in increased efficiency, lower operational costs, and improved customer satisfaction across various service-based industries. For example, in July 2023, Butterfield launched a mobile queuing feature at Front Street Banking Centre where customers could scan a QR code to monitor their position in the queue.
The growth of IoT and cloud-based technologies is a growing trend for the queue management system market, reflecting the increasing trend towards more flexible and scalable queuing systems. The combination of IoT sensors and cloud computing supports real-time processing of data, facilitating dynamic management of queues. Such solutions provide organizations with the means to respond to shifting demands, tailor services, and support fluid smooth operations. They support flexibility, scalability, and remote operations, allowing organizations to effectively address the changing needs of customers while improving resource usage and overall operational effectiveness.
For example, in May 2023, Samsung introduced a high-performance kiosk based on Windows 10 IoT Enterprise. The interactive self-service display is built to maximize business and retail operations, with extended compatibility. It is meant to maximize sales potential through enhanced customer interaction and service.
Learn more about the key segments shaping this market
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Based on organization size, the large enterprises segment is expected to grow at a CAGR of over 3.5% through 2032, due to the need for efficient crowd management. High-traffic settings such as airports, hospitals, and entertainment venues require advanced systems to handle large volumes of people. Effective queue management technology aids in optimizing crowd flow, reducing wait times, and improving operational efficiency. The demand for sophisticated queuing solutions to enhance customer experience and manage larger footfalls will drive significant market growth.
Learn more about the key segments shaping this market
Based on type, the queue management system market from virtual queuing segment dominated around USD 350 million revenue in 2022, owing to the increasing demand for contactless & efficient customer services. Virtual queuing offers customers the convenience of joining queues remotely through mobile applications, reducing the physical waiting times. This approach aligns with evolving consumer preferences, focusing on safety, convenience, and the optimization of wait times, contributing to significant growth in diverse service-oriented industries.
Looking for region specific data?
North America queue management system market accounted for 35% of the revenue share in 2022, attributed to the region's rapid technological advancements and its emphasis on customer-centric solutions. With a strong focus on enhancing customer experience and operational efficiency, industries such as healthcare, retail, and entertainment seek innovative queue management systems. Additionally, high adoption rates of digital solutions, increased demand for contactless services, and the constant drive for improved service quality contribute to the anticipated substantial growth in this region.
Queue Management System Market Share
Major companies operating in the queue management system industry are
- Advantech
- Lavi Industries
- QLess
- Qmatic
- Qminder Ltd.
- Q-nomy
- Sigosoft
- Skiplino
- Tensator
- Wavetec
The market is highly competitive with prominent players such as Advantech and Tensator. QMS providers are continuously innovating their solutions, adding new features, and improving user interfaces to enhance the customer experience and increase operational efficiency. They are also investing in developing AI-powered queue prediction and optimization algorithms.
Queue Management System Industry News
- In July 2023, Qtrac, a global leader in virtual queue management, introduced WhatsApp integration to its system. This enhancement enables expanded international reach and offers clients greater customization for customer communication, diversifying messaging options for personalized client interactions and improved service.
The queue management system market research report includes in-depth coverage of the industry, with estimates & forecast in terms of revenue (USD Billion) from 2018 to 2032, for the following segments
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Market, By Component
- Hardware
- Self-service Kiosk
- Ticket printers
- Digital signage
- Others
- Software
- Services
- Professional services
- Managed services
Market, By Type
- Virtual queuing
- Linear queuing
Market, By Deployment Model
- On-premises
- Cloud
Market, By Organization Size
- SMEs
- Large enterprises
Market, By Application
- Customer service
- Reporting & analytics
- Query handling
- Real-time monitoring
- Appointment management
Market, By End User
- Retail
- Healthcare
- Banking
- Government
- Transportation
- Education
- Hospitality
- Others
The above information has been provided for the following regions and countries
- North America
- U.S.
- Canada
- Europe
- UK
- Germany
- France
- Italy
- Spain
- Nordics
- Asia Pacific
- China
- India
- Japan
- Australia
- South Korea
- Southeast Asia
- Latin America
- Brazil
- Mexico
- Argentina
- MEA
- UAE
- Saudi Arabia
- South Africa
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