Airport Kiosk System Market - By Component (Hardware, Software, Services), By Type (Check-in Kiosks, Automated Passport Control Kiosks, Common-use Self Kiosks, Bag Drop Kiosks, Retail Kiosks), Forecast 2024 - 2032

Airport Kiosk System Market Size

Airport Kiosk System Market was valued at USD 2.2 billion in 2023 and is estimated to register a CAGR of over 9% between 2024 and 2032. An increasing focus on a customer-centric approach is propelling the industry. As airports prioritize enhanced passenger experiences, self-service kiosks offer convenience and efficiency. For instance, in November 2023, Houston Public Library introduced a self-service book kiosk, BOOKLink, at Hobby Airport. With 100+ traditional paper books and free access to numerous e-books & audiobooks, the machine offers travelers a diverse reading experience. This innovative service enhances passenger convenience, providing both physical & digital reading options for a well-rounded and accessible library experience within the airport.

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The expansion of mobile phones fuels the airport kiosk system market as airports integrate advanced self-service solutions. With the widespread use of mobile devices, these kiosks offer convenient functionalities such as mobile check-in, boarding passes, and information access. For instance, in April 2023, Alaska Airlines launched a Mobile-only Check-in System, streamlining the passenger experience. Travelers can check-in, receive boarding passes, and access essential flight information exclusively through their mobile devices. This innovation enhances efficiency and aligns with the evolving trend of digital solutions for seamless air travel experiences.

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The high costs associated with airport kiosks pose a significant challenge in the airport kiosk system industry. Procuring, installing, and maintaining these advanced self-service systems demands substantial investment. Budget constraints may hinder their widespread adoption, especially among smaller airports. Industry players are addressing this challenge through innovations in cost-effective kiosk designs and exploring scalable solutions to make these systems more accessible & attractive to a broader range of airports.

COVID-19 Impact

The COVID-19 pandemic had detrimental impacts on the airport kiosk system market as travel restrictions and reduced passenger numbers led to a decreased demand for self-service solutions. The heightened focus on touchless technologies and a decline in air travel significantly slowed the adoption of kiosk systems. The industry faced challenges in maintaining profitability and justifying investments during a period of constrained air travel activities.

Airport Kiosk System Market Trends

Biometric authentication is an emerging trend in airport kiosk systems. Fingerprint or facial recognition technologies offer secure and efficient check-in experiences, minimizing the need for physical documents. This enhances airport security measures and accelerates passenger check-in procedures, contributing to a seamless & frictionless travel experience. Biometric authentication represents a progressive shift toward advanced, user-friendly technologies for enhanced airport efficiency and passenger satisfaction. For instance, in September 2023, Changi Airport in Singapore introduced a biometric clearance system, allowing travelers to experience passport-free departures. This innovative system utilizes biometric technology, such as facial recognition, thus streamlining the departure process and enhancing security measures for a seamless travel experience at the airport.

The rising trend of self-baggage tagging is revolutionizing the airport experience by leveraging self-service kiosks. Passengers can independently tag their luggage, reducing queues and expediting check-in. This innovation enhances operational efficiency, streamlines processes, and minimizes wait times, providing a more convenient & time-saving experience for travelers. Self-baggage tagging not only addresses congestion at check-in counters but also aligns with the industry's pursuit of automation and self-service solutions for a smoother & more passenger-centric airport journey.

Airport Kiosk System Market Analysis

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Based on component, the market is divided into hardware, software, and services. The hardware segment accounted for around 60% market share in 2023 and is anticipated to grow due to ongoing technological advancements & the need for robust, efficient hardware components. With the integration of advanced technologies including biometric authentication and touchless interfaces, there is a demand for upgraded and sophisticated hardware. Additionally, the deployment of multifunctional kiosks and the pursuit of sustainability initiatives necessitate innovative & durable hardware solutions, contributing to the expected growth in this segment.

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Based on type, the market is categorized into check-in kiosks, automated passport control kiosks, common-use self-kiosks, bag drop kiosks, retail kiosks, and others. The check-in kiosks segment accounted for a market share of around 33% in 2023 and is poised for growth owing to the industry's commitment to enhanced passenger experiences. With a surge in air travel, airports are investing in self-check-in kiosks to reduce queues and improve efficiency. For instance, in August 2023, Da Nang International Terminal Investment and Operation Joint Stock Company (AHT) introduced self-check-in kiosks for Korean Air passengers at Da Nang International Airport. These kiosks offer a convenient and efficient way for travelers to independently check-in, reducing queues and enhancing the overall passenger experience at the airport.

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North America is experiencing growth in the airport kiosk system market. The region held a market share of around 36% in 2023 and is expected to witness growth over the forecast period. This growth is attributed to increased air travel, technological advancements, and a strong focus on enhancing passenger experiences. The region's airports are adopting advanced kiosk solutions to streamline check-in processes, improve security measures, and offer convenient services. The demand for touchless technologies and biometric authentication aligns with the region's commitment to innovation, contributing to the anticipated expansion of the industry in North America.

Airport Kiosk System Market Share

Major players operating in the airport kiosk system industry are

• Amadeus IT Group SA
• Embross Group
• Innovative Travel Solutions
• KIOSK Information Systems
• Marcus Pedersen Ap
• Materna IPS GmbH
• NCR Voyix Corporation
• Olea Kiosks Inc.
• RTX Corporation
• SITA

Airport Kiosk System Industry News

• In June 2023, Korean Air introduced palm vein verification for domestic flights at boarding gates. This advanced biometric technology enhances security and expedites the boarding process by uniquely identifying passengers through their palm vein patterns, contributing to a more efficient and seamless travel experience.

The airport kiosk system market research report includes in-depth coverage of the industry with estimates & forecast in terms of revenue (USD Billion) and Shipment (Units) from 2018 to 2032, for the following segments

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Market, By Component

• Hardware
• Software
• Services

Market, By Type

• Check-in Kiosks
• Automated Passport Control Kiosks
• Common-use Self Kiosks
• Bag Drop Kiosks
• Retail Kiosks
• Others

The above information is provided for the following regions and countries

• North America
  • U.S.
  • Canada
• Europe
  • UK
  • Germany
  • France
  • Italy
  • Spain
  • Russia
  • Nordics
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • ANZ
  • Southeast Asia 
• Latin America
  • Brazil
  • Mexico
  • Argentina
• MEA
  • UAE
  • Saudi Arabia
  • South Africa